To provide first line supervisors with the basic requirements of ‘Taking CHARGE’.

No previous knowledge required.

Course Duration
2 days.

Maximum Number
12 persons.

Training Aids
Lecture notes, audio/visual presentation, practical exercises and group discussions.

In-course Assessment Workbook with a minimum pass mark of 50% (40 marks).

On successful completion of the course candidates will receive an ECITB Certificate of Achievement for the Chargehand Development course

Additional Information
Meeting the needs and expectations of service users is of the highest priority to our staff. Therefore if you have any concerns or wish to make a comment about the service please contact:


On successful completion of this course, delegates will be able to:

    • Know how to communicate effectively and to get their message across to their team, partners and manager

    • Know what their organisation expects from them in their role as a Chargehand and how to react to the demands of the business and needs of their team

    • Know how to deal with difficult situations and challenging behavior assertively and within the law

    • Know how to give feedback and monitor and manage performance

    • Know what being a leader is really about and the challenges of leading friends and team mates

    • Know what to do and how to behave in a variety of situations


Introduction to the Course

Communicate Effectively
The basics of communication, leadership qualities, communicating your message and feedback

Hold Yourself and Your Team Accountable
Roles and responsibilities

Assert Yourself
Assertiveness skills, managing difficult situations and challenging behaviour

Review People, Performance and Progress
Methods of monitoring performance, recognising and managing poor performance, developing and guiding your team/feedback

Govern People and Events
Preventing accidents, Health & Safety legislation and information, employment law, managing difficult situations and challenging behavior

Engage with Team and Partners
Working in partnership, preventing accidents, managing upwards, developing and guiding your team, building team spirit

In course Assessments covering all aspects of ‘Taking CHARGE’

To support the development of supervisors in their career the Engineering Construction Industry Training Board (ECITB) has released an expanded and updated suite of Supervisor Development Programmes developed in response to specifications created by employers in the industry.

The new programmes are based upon the Supervisor Competence Framework for the Engineering Construction Industry which identifies three generic ‘levels’ or job families:

    1. Chargehand:
      Typical job titles: Supervisor1; Chargehand; Team Leader; 1st Line Supervisor; Chargehand (working); Area Lead

    1. Supervisor:
      Typical job titles: Supervisor 2; Lead Chargehand; Supervisor; Foreman; 2nd Line Supervisor; Lead Engineer

    1. Senior Supervisor:
      Typical job titles: Supervisor 3; Superintendent; Staff Supervisor; Chief Engineer; Workshop Manager; Installation Manager

The Supervisor Competence Framework also identifies nine areas of competence common to all levels of supervisor covering both technical and leadership/management. Each is broken down into multiple level of detail which are defined for the above levels, along with a self-development tool for supervisors use.
Related Courses
Related News