Development Programme ‘Taking Charge’

Development Programme ‘Taking Charge’

Course content


The aim of this course is to provide first line supervisors with the basic requirements of ‘taking charge’.

Pre requisites

No previous knowledge of undertaking supervisory activities is required.

Course duration

Duration of this course is 2 days.

Maximum number

Maximum number for this course would be 12.

Training aids

Use will be made of lecture notes and audio/visual presentation, practical exercises and group discussions.


Delegates will be required to successfully complete an in-course assessment workbook throughout the duration of the course with a minimum pass mark of 50% (40 marks).


On successful completion of the course candidates will receive an ecitb certificate of achievement for the chargehand development course.

Additional information

Meeting the needs and expectations of service users is of the highest priority to our staff. Therefore if you have any concerns or wish to make a comment about the service please contact: ian henderson-thynne email

Course objectives

On successful completion of this course, delegates will be able to: –

  • Know how to communicate more effectively and to get their message across to the team, partners and their manager
  • Know what their organisation expects from them in their role as a chargehand and how to react to the demands of the business and needs of the team
  • Know how to deal with difficult situations and challenging behaviour assertively and within the law
  • Know how to give feedback and monitor and manage performance
  • Know what being a leader is really about and the challenges of leading friends and team mates
  • Know what to do and how to be in a variety of situations

Course syllabus

  • Introduction to the course
  • Communicate effectively

The basics of communication, leadership qualities, communicating your message and feedback

  • Hold yourself and your team accountable

Roles and responsibilities, leadership

  • Assert yourself

Assertiveness skills, managing difficult situations and challenging behaviour

  • Review people, performance and progress

Methods of monitoring perfomance, recognising and managing poor performance, developing and guiding your team/feedback

  • Govern people and events

Preventing accidents, h & s legislation and information, employment law, managing difficult situations and challenging behaviour

  • Engage with team and partners

working in partnership, preventing accidents, managing upwards, developing  and guiding your team, building team spirit

  • In course assessments covering all apsects of ‘taking charge’

To support the development of supervisors in their career the engineering construction industry training board (ecitb) has released an expanded and updated suite of supervisor development programmes developed in response to specifications created by employers in the industry.

The new programmes are based upon the supervisor competence framework for the engineering construction industry which identifies three generic ‘levels’ or job families:

Chargehand:                 typical job titles:  supervisor1; chargehand; team leader; 1st line supervisor; chargehand (working); area lead

Supervisor:                    typical job titles:  supervisor 2; lead chargehand; supervisor; foreman; 2nd line supervisor; lead engineer

Senior supervisor:        typical job titles:  supervisor 3; superintendent; staff supervisor; chief engineer; workshop manager; installation manager

The supervisor competence framework also identifies nine areas of competence common to all levels of supervisor covering both technical and leadership/management.  Each is broken down into multiple level of detail which are defined for the above levels, along with a self-development