Aim

‘A1’ Assessors Course/Qualification (Previously known as D32/33)

The aim of this course is to raise the Candidates awareness of the differing methods of assessing others against nationally agreed occupational standards.

To provide the Candidate Assessor with opportunities to demonstrate competence as an assessor against the ‘A1’ National Standard issued by ENTO & Life Long Learning UK (LLLUK)

Pre Requisite

No previous skills or knowledge of assessment is required for the Course/Qualification, however Candidate Assessor MUST be occupationally competent in the subject that will be assessed.

The Candidate Assessors should be able to demonstrate that they have access to learners/candidates who are undertaking a competence based nationally recognised qualification

Target Audience

Optimum Number:

Course Duration: The course/ qualification consists of two separate programmes: -
a)    Training         - The training is of a 2 day duration
b)    Assessment     - Several assessment models are available with varying
  locations, durations and methods
Two day course to cover:
a)    Training
b)    Assessment
c)    A1 elements
d)    Awarding Body Documentation
e)    Observed Assessment
f)    NETA Documentation
*Further details regarding assessment strategies will be supplied upon request

Training Aids

Assessment

NATIONAL/ SCOTTISH VOCATIONAL QUALIFICATIONS (NVQ/SVQ)
Learners/ Candidates attending this course will be registered on an NVQ/SVQ, this will be unit ‘A1’ which is a unit of the NVQ L3 Learning & Development qualification

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

On successful assessment of a Candidate completed portfolio of evidence an Awarding Bodies certificate will be requested and supplied to the Candidate

NVQ Awarding Body:

Course Objectives

On completion of this Course/Qualification candidates will be able to: -

• Explain the structure of the NVQ system
• Outline the roles of Candidates, Assessors, Verifiers, Awarding bodies
• Describe the requirements of the ‘A1’ standard
• Plan assessment with others
• Assess Candidates using observation, Q&A methods
• Assess Candidates portfolios using diverse methods
• Prepare and produce questionnaires
• Give feedback appropriate to the candidates level of confidence
• Contribute to the internal verification process
• Complete Awarding Body documentation
• Produce a portfolio of evidence to ‘A1’ standards

Aim

The aim of this course is to raise the Candidates awareness of the differing methods of assessing others against nationally agreed occupational standards.

Pre Requisite

No previous skills or knowledge of assessment is required for the Course/Qualification, however Candidate Assessor MUST be occupationally competent in the subject that will be assessed.

Target Audience

Optimum Number:

Course Duration: This course will be of 2 days duration

Training Aids

Assessment

NATIONAL/ SCOTTISH VOCATIONAL QUALIFICATIONS (NVQ/SVQ)
Learners/ Candidates attending this course will be registered on an NVQ/SVQ, this will be unit ‘A1’ which is a unit of the NVQ L3 Learning & Development qualification

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

On successful assessment of a Candidate completed portfolio of evidence an Awarding Bodies certificate will be requested and supplied to the Candidate

NVQ Awarding Body:

Course Objectives

On completion of this Course/Qualification candidates will be able to: -

• Explain the structure of the NVQ system
• Outline the roles of Candidates, Assessors, Verifiers, Awarding bodies
• Describe the requirements of the ‘A1’ standard

Aim

The aim of this course is to raise the Candidates awareness of assessing others against  nationally agreed occupational standards using observation.

To provide the Candidate Assessor with opportunities to demonstrate competence as an assessor against the ‘A2’ National Standard issued by Employment National Training Organisation ENTO & Life Long Learning UK (LLLUK)

‘A2’ Assessors Course/Qualification (Previously known as D32)

Pre Requisite

No previous skills or knowledge of assessment is required for the Course/Qualification, however Candidate Assessor MUST be occupationally competent in the subject that will be assessed.

Target Audience

Optimum Number:

Course Duration: The course/ qualification consists of two separate programmes: -
1.    Training         - The training is of a 2 day duration
2.    Assessment     - Several assessment models are available with varying
  locations, durations and methods
*Further details regarding assessment strategies will be supplied upon request

Training Aids

Assessment

NATIONAL/ SCOTTISH VOCATIONAL QUALIFICATIONS (NVQ/SVQ)
Learners/ Candidates attending this course will be registered on an NVQ/SVQ, this will be unit ‘A2’ which is a unit of the NVQ L3 Learning & Development qualification

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

On successful assessment of a Candidate completed portfolio of evidence an Awarding Bodies certificate will be requested and supplied to the Candidate

NVQ Awarding Body:

Course Objectives

On completion of this Course/Qualification candidates will be able to: -

• Explain the structure of the NVQ system
• Outline the roles of Candidates, Assessors, Verifiers, Awarding bodies
• Describe the requirements of the ‘A2’ standard
• Plan assessment with others
• Assess Candidates using observation, Q&A methods
• Prepare and produce questionnaires
• Give feedback appropriate to the candidates level of confidence
• Contribute to the internal verification process
• Complete Awarding Body documentation
• Produce a portfolio of evidence to ‘A2’ standards

Aim

The aim of this course is to raise the Candidates awareness of assessing others against  nationally agreed occupational standards using observation.

‘A2’ Assessors Course/Qualification (Previously known as D32)

Pre Requisite

No previous skills or knowledge of assessment is required for the Course/Qualification, however Candidate Assessor MUST be occupationally competent in the subject that will be assessed.

Target Audience

Optimum Number:

Course Duration: This course will be of 2 days duration

Training Aids

Assessment

NATIONAL/ SCOTTISH VOCATIONAL QUALIFICATIONS (NVQ/SVQ)
Learners/ Candidates attending this course will be registered on an NVQ/SVQ, this will be unit ‘A2’ which is a unit of the NVQ L3 Learning & Development qualification

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

On successful assessment of a Candidate completed portfolio of evidence an Awarding Bodies certificate will be requested and supplied to the Candidate

NVQ Awarding Body:

Course Objectives

On completion of this Course/Qualification candidates will be able to: -

• Explain the structure of the NVQ system
• Outline the roles of Candidates, Assessors, Verifiers, Awarding bodies
• Describe the requirements of the ‘A2’ standard

Aim

To ensure that Directors and Senior Managers of small and medium sized enterprises understand the legislation governing Health and Safety in the UK and are fulfilling their responsibilities within their companies.

Pre Requisite

Candidates shall be Directors or Managers with an individual or collective responsibility for Health and Safety of their employees.

A basic understanding of Health and Safety is required

Target Audience

Optimum Number: The course is designed for up to 8 delegates

Course Duration: The course is of 1 – day duration

Training Aids

The course shall involve the use of Powerpoint, video, flip charts, handouts and case studies in a lecture room environment

Assessment

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

NVQ Awarding Body:

Course Objectives

On successful completion of the course delegates will be able:

• To explain current major UK legislation on Health and Safety
• Review roles and responsibilities of Directors and Senior Managers and help them to understand their liabilities.
• Promote leadership and ownership of health and safety issues
• Explain the HSE’s guidance document upon responsibilities
• Understand HSE enforcement policy
• Explain the HSE HSG 65 model for safety management systems and good practice
• Encourage ownership of good Health and Safety Practice as a business aim
• Investigate the potential developments of corporate manslaughter and killing
• Promote strategies for good corporate governance of Health and Safety

Aim

The aim of the course is to provide the required levels of competence to enable staff directly involved with customers to supply an effective customer service.

Pre Requisite

No previous skills or knowledge is required but it is anticipated that delegates will have, or will be requested to have, daily contact with the public.

Target Audience

Optimum Number: The optimum number for the course will be between four and eight.

Course Duration: The course will be of two day's duration.

Training Aids

Use will be made of lecture notes audio/visual presentations and active participation by course delegates.  In addition, full course literature will be supplied

Assessment

No formal assessment given.

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

NVQ Awarding Body:

Course Objectives

Upon completion of this training course, delegates will be able to:

• Understand the purpose and importance of effective Customer Care/Service.
• Appreciate the need for Customer Care/Service.
• Identify how effective Customer Care can help them as an individual and the organisation as a whole.

Aim

The aim of this course is to give delegates the knowledge and understanding required to be a first line manager

Pre Requisite

Target Audience

Optimum Number:

Course Duration: Minimum of 160 guided learning hours, excluding assessment, to be completed normally within one year, or up to a minimum of 3 years.
Induction lasting 3 hours
Minimum 7 hours tutorial guidance for assessments for full award

Training Aids

Flexible to suit the requirements of participants, sponsors and Centres. May include elements of open/distance/online learning as well as workshops to complement a recommended minimum of 30 hours of workshops.

Assessment

Each participant must complete to a satisfactory national standard
Either 5 work based assignments (approx. 3 – 3 hours each) based on a pair of modules or 10 shorter work based assignments (approx. 1 hour each)-1 per module
A project of approximately 2000 – 2200 words
A summative personal development record
A group meeting with (an assessed by) the External Verifier

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

Integrated: A single level 3 certificate in First Line Management is awarded on satisfactory completion of the whole programme and all assessments and requirements
Modular: One certificate in First Line Management is awarded on satisfactory completion of the learning and development and the work based assignment for a single module. Where a participant achieves all ten separate module credits and goes on successfully to complete the additional assessments requirements then a full level 3 certificate in First Line Management is awarded.
This course will be certified by the Institute of Leadership and Management.

NVQ Awarding Body:

Course Objectives

On successful completion of this course delegates will have knowledge of:

• Managing self
• Management skills and competency
• Understanding organisations
• Managing change
• Managing activities
• Managing resources
• Developing people
• Managing people
• Communication
• Managing information

Aim

The aim of this course is to give delegates an introductory insight to be a first line manager

Pre Requisite

Target Audience

Optimum Number:

Course Duration: Minimum of 34 guided learning hours, excluding assessment, to be completed within one year.
2 hour induction
Ten Segments (2 mandatory and 7 chosen)

Training Aids

Flexible to suit the requirements of participants, sponsors and Centres. May include elements of open/distance/online learning

Assessment

Each candidate must complete to a national standard
Segment review (internally assessed) to cover four of the seven optional segments
A work based assignment of not less than 1000 words, set by the ILM

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

This course will be certified by the Institute of Leadership and Management.

NVQ Awarding Body:

Course Objectives

On successful completion of this course delegates will have knowledge of:

• Managing self
• Management skills and competency
• Understanding organisations
• Managing change
• Managing activities
• Managing resources
• Developing people
• Managing people
• Communication
• Managing information

Aim

The aim of this course is to make candidates aware of the health hazards associated with an office environment, the current legislation covering office work and safety management techniques.

Pre Requisite

None

Target Audience

Optimum Number: The optimum number on this course will be between six and ten persons

Course Duration: The course will be one day duration

Training Aids

Use will be made of lecture notes and audio visual presentation

Assessment

Candidates will be assessed by a practical and written test

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

NVQ Awarding Body:

Course Objectives

On completion of the course candidates will be aware of:

• The health and safety at work act 1974
• The management of health and safety at work
• The provision and use of work equipment
• The workplace health safety and welfare
• The display screen equipment
• The role of supervisors and managers within the office
• The employees role and responsibilities
• Ill health effects (occupational health problems)
• Information instruction and training
• Office hazards (electricity, substances, smoking, handling, slips trips falls, noise, stress)
• Fire safety (emergency procedures)
• First aid and accident reporting
• Sick Building Syndrome (SBS)

Aim

The overall aim of this course is to provide both the theoretical knowledge and practical skills required, by Engineering/Technical personnel, who undertake, monitor and control projects, ensuring that they meet the laid down specifications, are completed within the agreed timescales and do not exceed budget and cost forecasts.

Pre Requisite

It is assumed that delegates may have very little or no previous knowledge or skills in terms of Project Management.

Target Audience

Optimum Number:

Course Duration: This course will be of two days duration.

Training Aids

Assessment

An assessment of the delegates understanding of Project Management, will be on a continuous basis throughout the course, and by the completion of a short questionnaire covering the main aspects of Project Management.

NVQ Level:

NVQ Mandatory Modules

NVQ Optional Modules

Certification

NVQ Awarding Body:

Course Objectives

Upon completion of the Project Management Course, delegates shall be able to:

• Describe the role and scope of Project Management in general terms
• Plan and Control all activities of a project(s).
• Identify project priorities and apply appropriate monitoring and controlling systems.
• Describe and undertake the various techniques used in Project Management such as Critical Path Analysis (CPA) and GANTT Charts.
• Allocate resources to the network activities and identify the critical path.
• Identify the human and resource factors, which can influence the Project Management process.
• Report progress and forecast resource and equipment requirements.
• Prepare and control budget and cost forecasts, throughout the duration of the project.
• Project Manager's Role and the Project Team
• Scope of Project Management
• Structure of Project Management
• Resource Management