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Customers tell us what they think....
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Meeting the needs and expectations of service users is of the highest priority to all NETA staff.
We are customer focused and as part of our commitment to continuous improvement we encourage customers to tell us what they think of our service and offer suggestions as to how we can improve our provision.
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Annual Survey
In addition to individual course evaluation we carry out a major customer satisfaction survey on an annual basis which covers all aspects of our provision. The results help us to evaluate our existing service and help us focus on exactly what you need as employers and service users.
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Results for 2009
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Overall Service Provision
On average 96% of our customers said they were satisfied with the service we supply.
To see full results click on the icon opposite
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| Importance
When asked a random selection of customers said that these factors were important to them when choosing a training provider
To see full results click on the icon opposite
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Key Drivers Analysis
Information gained is plotted and results indicate strengths, weaknesses and areas for improvement.
To see full results click on the icon opposite
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